Start from the problem. Lumnya takes it from there.
Five jobs eat most of a merchant's week. Pick yours — this page shows exactly what changes.
01 · Cut the support load
The tickets stop being yours.
Order tracking, returns, RMA, policy questions — Lumnya's Customer AI finishes them end-to-end, in the shopper's language, and hands over with full context only when a human genuinely should step in.
Aurora Supply
Customer AI · online
Do you have this in medium? I need it by Friday.
Yes — 3 left in Medium, and express delivery lands Thursday. Want me to build the order?
Nordic Hoodie — M
€64 · express by Thu
grounded in your policies · escalates to a human when it should
02 · Recover lost revenue
Every leak in the funnel, patched.
Abandoned carts get rescued in conversation, hesitant shoppers get guided to the right variant, and discount negotiation stays inside the limits you set. Selling isn't a popup — it's a conversation that closes.
>how are sales this week?
Revenue
€12.4k
+8%
Orders
214
+5%
AOV
€58
+2%
Up 8% on last week, driven by the hoodie restock. One watch-out: Oxygen Pro margin dipped after Tuesday’s discount code.
03 · Never run out of a bestseller
Stockouts get flagged before they bite.
The Inventory Forecaster watches stock against thresholds you control, recommends reorders with its reasoning attached, and runs on demand when you're planning ahead. One of seven specialists live in your back office today.
Inventory Forecaster
liveNordic Hoodie / M
urgent4 units left · reorder 40 units
Oxygen Pro Snowboard
high12 units left · reorder 24 units
Aurora Mug — 4 pack
medium38 units left · reorder 60 units
thresholds you control · priorities · reasoning — every number explained
04 · Scale without hiring
Headcount is linear. A workforce compounds.
Lumnya works the afternoon you install it, covers every page at 3 a.m., and never resigns with your store's knowledge in its head. Your team gets leverage instead of a longer payroll.
Agent workforce — roster
7 liveInventory Forecaster
3 urgent reorders proposed · last scan 02:00
Profit Lens
true margins mapped per product
Liquidation Planner
2 dead-stock clearance plans drafted
Bundle Discovery
4 bought-together pairs found
Demand Radar
3 uncaptured demands heard in chat
+ Revenue Detective & Self-Learning FAQ, also on shift
Executive Summary
your Monday-morning brief
Churn-Risk Scorer
flags at-risk customers early
recommend-first · autonomy is dialled per area, inside your caps
05 · Get answers without an analyst
Ask your store a question.
“What sold best last week? Why did revenue dip on Tuesday?” Lumnya answers in plain language, shows its work, and — with your approval — acts on what it finds. No dashboards homework.
>refund order #1043 and email the customer an apology
… reading order #1043 · drafting refund + apology email
preview
Refund €42.00 (full) — order #1043
Email: “We’re sorry about the delay — your refund is on its way.”
Refunded & email sent · logged 14:32 · approved by you
A day with Lumnya
What actually changes in your week.
Mornings start with recommendations, not fire-fighting. Tickets are mostly handled by the time you open the laptop. Stockouts are flagged before they bite. The store runs — you decide.
Who it's for
Merchants who need leverage, not another dashboard.
From solo founders to scaling teams — if repetitive work is the bottleneck, this is for you.
Private beta
Hand over your worst job first.
Join the private beta and be first in line when Lumnya opens to your store.