Hire the AI team that runs your store.
Lumnya works the front desk and the back office. It sells and supports your customers around the clock, watches your data like a seasoned operator, and takes action — every step confirm-gated and logged.
Customer AI
storefront · enDo you have the Nordic hoodie in medium?
Yes — 3 left in Medium. Want me to add it to your cart?
Lumnya — command
confirm-gated> raise the Oxygen snowboard 10%
preview
Oxygen Pro · €520 → €572
Inventory Forecaster
liveNordic Hoodie / M — projected stockout in 9 days
Reorder 40 units urgent
velocity 4.4/day · lead time 6 days
next scan 02:00 · every number explained
The dashboard era is over
You didn't start a business to operate software.
For twenty years, e-commerce software got very good at one thing: telling you what’s wrong. Ten dashboards, ten inboxes, ten tabs — and you’re the glue holding them together. Your analytics flagged the stockout but didn’t reorder. Your “AI chatbot” deflected the customer but didn’t sell. The work still landed on you.
A chatbot that deflects tickets
A salesperson that closes and a rep that resolves.
A dashboard that reports a drop
An agent that spots it, explains it, proposes the fix.
Ten tools you operate
One team that operates for you.
The bet we're making
AI just crossed the line from 'can describe the problem' to 'can reliably do something about it.' That changes what software is. Lumnya isn't a smarter dashboard — it's the first member of your staff that happens to be software: it acts, it remembers, and it explains itself.
One brain, two halves, one growing memory
Front of house. Back office. A memory that compounds.
Customer AI — front of house
Recommends, builds orders, tracks and cancels, runs returns, negotiates discounts within your rules, recovers carts — 24/7, multilingual, grounded in your policies.
Agent Workforce — back office
Seven specialist agents scan your store on a schedule — from stockout forecasting and true margins to dead-stock plans and bundles that sell together.
Agent Memory — the moat
Every agent keeps notes, shares verified facts, and works from a fresh snapshot of your store — so judgment sharpens week over week.
Meet Lumnya
Ask in plain language. Lumnya does the work.
“Show me my low-stock products.” “Raise the Oxygen snowboard 10%.” “Refund order #1043 and email the customer an apology.” Lumnya reads your live data and takes the action — and for anything touching money or a customer, it shows you exactly what it’s about to do and waits for your yes.
Every action Lumnya takes is confirm-gated and logged. You’re always in control.
>refund order #1043 and email the customer an apology
… reading order #1043 · drafting refund + apology email
preview
Refund €42.00 (full) — order #1043
Email: “We’re sorry about the delay — your refund is on its way.”
Refunded & email sent · logged 14:32 · approved by you
Front of house
A closer and a support rep on every page, all night.
Lumnya greets shoppers, finds the right product, builds the order, and handles tracking, cancellations, and returns — in the customer’s language, grounded in your own policies. It knows when to escalate to a human and picks the conversation back up when you step away.
Aurora Supply
Customer AI · online
Do you have this in medium? I need it by Friday.
Yes — 3 left in Medium, and express delivery lands Thursday. Want me to build the order?
Nordic Hoodie — M
€64 · express by Thu
grounded in your policies · escalates to a human when it should
Back office
Specialist staff that never sleep and always show their work.
Seven specialists are live today: the Inventory Forecaster flags stock before it runs out, Profit Lens maps true margins, the Liquidation Planner clears dead stock, Bundle Discovery finds what sells together, Demand Radar hears what shoppers wanted, the Revenue Detective explains every move, and the Self-Learning FAQ patches your knowledge base. Next in line: pricing, churn risk, sentiment, and a whole-store executive summary.
Agent workforce — roster
7 liveInventory Forecaster
3 urgent reorders proposed · last scan 02:00
Profit Lens
true margins mapped per product
Liquidation Planner
2 dead-stock clearance plans drafted
Bundle Discovery
4 bought-together pairs found
Demand Radar
3 uncaptured demands heard in chat
+ Revenue Detective & Self-Learning FAQ, also on shift
Executive Summary
your Monday-morning brief
Churn-Risk Scorer
flags at-risk customers early
recommend-first · autonomy is dialled per area, inside your caps
Why Lumnya gets smarter
Most AI forgets you. Lumnya remembers your store.
Each agent keeps a private notebook, shares verified facts with the team, and works from a fresh snapshot of your data. The result is intelligence about your store that compounds — and an audit trail behind every recommendation.
Remembers
Per-store memory that compounds — private agent notebooks plus a shared book of verified facts.
Acts
Confirm-gated changes inside your store — not just chat about them.
Explains
Every action logged with the data it used and the reasoning behind it.
A full team on day one
Everything a great ops hire would do — without the hire.
01
Sells
- Product discovery & recommendations
- Guided checkout that builds the order
- Discount negotiation within your rules
- Abandoned-cart recovery
02
Supports
- Order tracking from live data
- Verified cancellations
- Returns & RMA, end-to-end
- Knowledge answers from your FAQ
- Human handoff — multilingual
03
Operates
- Prices — down to the right variant
- Refunds, full or partial
- Discount codes & customer emails
- Settings, triggers & FAQs
- All of it confirm-gated
04
Analyzes
- Stockouts & reorder points
- True margins & dead-stock plans
- Bundles, demand & revenue drivers
- Churn, sentiment & summaries — next
Live in an afternoon
Install, point it at your store, and let it work.
Install on Shopify
Add Lumnya and switch on the storefront assistant. No code, no theme surgery.
Lumnya learns your store
It warms a private snapshot of products, orders, customers, and policies — and reads your FAQ and brand voice.
It starts working
Front of house goes live; agents begin scanning in back. You approve actions; Lumnya learns your preferences.
What Lumnya is built to deliver
Built for outcomes, not vanity metrics.
of routine tickets resolved without a human
of eligible abandoned carts recovered
of operator time saved each week
earlier stockouts caught, on average
Works with your stack
Built for Shopify. Powered by the right model for each task.
Lumnya runs deep on Shopify and uses a multi-model engine that routes routine work to fast models and revenue-critical moments — checkout, cancellation, returns — to stronger ones. WooCommerce and more are on the roadmap.
Shopify
Deep integration · live now
WooCommerce
On the roadmap
multi-model engine
Trust by design
Powerful, and never out of your hands.
Isolated by store
Your data is scoped to your store — never pooled, never shared with other merchants.
Confirm-gated by default
Anything touching money or a customer waits for your explicit yes — and shows you the exact change first.
Undo in one click
Every action is journalled with how it was authorized, and reversible ones go straight back.
Autonomy on your dial
Independence is set per area of the store, inside caps you choose. Some things never automate at all.
Not a chatbot. Not a dashboard.
Memory, action, and an audit trail.
Chatbots deflect. Dashboards report. Assistants suggest. Lumnya remembers your store, takes real action inside it, and explains every move — so you can always ask “why did it do that?” and get a straight answer.
Chatbots
Deflect the ticket.
Dashboards
Report the problem.
Assistants
Suggest an idea.
Lumnya
Remembers. Acts. Explains.
Real memory, real actions inside your store, and a straight answer to “why?”
Find your store
Whatever's eating your day, Lumnya takes a bite out of it.
What we believe
Software told you what was wrong. It's time software did something about it.
We’re building the AI staff that runs the store — with the owner in control, intelligence that compounds and belongs to you, and honesty over hype.
Private beta
Your digital workforce is ready when you are.
Join the private beta and be first in line when Lumnya opens to your store.
Questions, answered.
The short version of everything above.
Your store’s digital workforce for Shopify that serves your customers up front and runs specialist agents in your back office.
No — Lumnya sells and resolves (not just deflects) and can take real actions in your store, confirm-gated and logged.
Anything touching money or a customer is confirm-gated: you see the exact change and approve it before it happens.
Shopify first. WooCommerce and others are on the roadmap.
Yes — isolated to your store, never shared across merchants, and every action is logged.
The storefront assistant answers in your customer's language; the widget and dashboard ship in English, Greek, and German today, with more on the roadmap.
No — they work from a refreshed snapshot, so they're fast and gentle on your systems and your Shopify limits.
We're in private beta — join the waitlist and we'll reach out when your invite is ready.