Every option on the table, side by side.
Chatbots, dashboards, assistant add-ons, another hire. Here's the honest comparison — including where the others win.
Most tools in this category do one thing: deflect, report, or suggest. The comparison that matters is what happens after — who closes the loop, and whether you can trust it to.
Side by side
The category, compared.
Columns are categories, not named competitors — judge any specific product by the same rows.
| Lumnya | Support chatbots | Analytics tools | Assistant add-ons | |
|---|---|---|---|---|
| Answers customers 24/7 | ||||
| Sells — recommends, negotiates, recovers carts | ||||
| Resolves tickets end-to-end (orders, returns, RMA) | ||||
| Takes real action in your store | ||||
| Every action confirm-gated | ||||
| Full audit trail with reasoning | ||||
| Remembers your store — memory that compounds | ||||
| Back-office analysis (stock, margins, demand, revenue) | ||||
| Explains the why behind every number | ||||
| Front of house + back office in one | ||||
| Escalates to a human when it should |
Columns are categories, not named competitors.
The buyer's checklist
Whatever you evaluate, ask it these.
Use these questions on any product — including us. If the answers are yes, you're looking at something in Lumnya's category.
Comparing a support chatbot?
- 01Can it actually finish the ticket — find the order, check the policy, start the return?
- 02When it fails, does it hand over with full context, or dump the customer on you cold?
- 03Does it also sell — recommend, negotiate, recover carts — or only deflect?
- 04If the customer sends a second message while it's still replying, does that message get answered — or silently vanish?
Comparing an analytics tool?
- 01After it shows you the red arrow, who does the fixing?
- 02Does it explain the why behind the number, or just chart it?
- 03Can it watch your store continuously and flag problems before they bite?
Comparing an AI assistant add-on?
- 01Does it execute its own suggestions, or are you still the execution layer?
- 02Does it remember what you approved last time — or start every session from zero?
- 03Is every action it takes gated on your confirmation and written to an audit log?
Honesty over hype
Where the others genuinely win.
No tool wins every row — including ours. Here's when we'd point you elsewhere.
If deflection is truly all you need
A simple FAQ bot is cheaper. If your tickets are 90% “where is my order” and you never want the AI to touch the store, you may not need a manager — yet.
If you need deep custom BI
A dedicated analytics suite goes further on custom SQL, warehouse joins and bespoke charting. Lumnya explains and acts on your store's data — it doesn't replace a data team's toolbox.
If the call needs human judgment
Some decisions should never be automated. That's exactly why Lumnya is confirm-gated and escalates to you — it's built to work with that human, not to replace them.
The bottom line
You're not buying features. You're buying your day back.
Compare on the step everyone else leaves to you: the doing.
Private beta
Run the comparison on your own store.
Join the private beta and be first in line when Lumnya opens to your store.