Legal
Cookie Policy
Last updated: 14 July 2026
This policy lists the cookies and similar browser storage that lumnya.ai and the Lumnya product actually set. The short version: today we use essential storage only — there are no advertising or cross-site tracking cookies anywhere in Lumnya.
01What cookies are
Cookies are small files a website stores in your browser; localStorage is a similar browser storage mechanism that is not sent to servers automatically. Both can be “essential” (needed for the site to work) or “non-essential” (analytics, preferences, marketing). The law treats them the same way: non-essential storage requires your consent.
02What this website (lumnya.ai) uses
lumnya-consent-v1 (localStorage, essential): remembers that you dismissed the storage notice, so we don't show it again. Kept until you clear your browser data.
We also run Cloudflare Web Analytics, which counts page views without cookies and without any browser storage — nothing is placed on your device and no individual is identified.
That's it. The marketing site sets no advertising or third-party tracking cookies today. If we introduce them, we will ask for your consent with a real accept/reject banner before anything non-essential is set, and update this page first.
03What the Lumnya app uses (merchants)
Inside the Shopify admin, Lumnya uses Shopify's own session mechanisms to authenticate you — governed by Shopify's cookie policy.
The standalone dashboard sets one essential, signed session cookie so you stay logged in (expires after 8 hours). The operator console (staff-only) similarly sets an essential authentication session cookie. Neither is used for tracking, and no advertising cookie is ever set inside the product.
04What the storefront chat widget uses (shoppers)
The chat widget stores a random session identifier in the shopper's browser (localStorage, scoped to the merchant's store) so a conversation can continue across pages. It is essential to the chat working, contains no advertising identifiers, and is never used to track shoppers across different websites or stores.
05Managing cookies
You can clear or block cookies and site data in your browser settings at any time. Blocking essential storage may break login sessions or the chat widget's ability to keep a conversation. Because we set no non-essential cookies today, there is currently nothing to opt out of.
06Changes
If our use of cookies changes — in particular if any non-essential category is introduced — we will update this page, refresh the “Last updated” date, and ask for consent where required before the change takes effect.