Early access, explained properly.
No inflated promises: this page tells you exactly what joining gets you, what happens next, and what we do — and don't do — with your email and phone number.
What early access gets you
Concrete terms, not adjectives.
What happens next
Four steps — you stay in control of each.
From the moment you submit the form to the moment Lumnya runs on your store, nothing happens without your say-so.
You join
You get an instant confirmation at the email you gave. Your spot in the queue is set by signup order and store fit.
We review fit
We look at what you told us — platform, order volume, which agent you need first — to place you in the right invite wave.
A short call to prepare access
Our Digital agent — an automated voice assistant that identifies itself as such — or a human may call the number you gave, to confirm your store details and prepare your access. It is a preparation call, not a sales script, and you can simply decline it.
Your invite email
When your wave opens you receive the invite with install instructions. Nothing is charged and nothing is installed until you act on it.
Your data & the call
Read this part — it's short and it's honest.
The same commitments live in our Privacy Policy; this is the plain-language version for the four things people actually ask.
What we collect here
Only what you type into the form: your email, your phone number, and optionally your store URL, monthly order volume, and the agent you want first. No tracking pixels, no data appending, no purchase of enrichment data.
The Digital agent call, plainly
Your number is used for one purpose: a call about your early access. The Digital agent opens by identifying itself as an automated assistant, keeps the call short, and honors an immediate opt-out — say no, and the number is only kept to remember not to call it again. We never share or sell your number.
Security before you ever install
Joining the waitlist grants Lumnya zero access to your store. Access begins only if you install the app later, under Shopify's OAuth scopes that you approve at install — and inside the product every consequential action is confirm-gated and written to an audit log.
Leaving the list
One email to contact@lumnya.ai removes you — email, phone, and form details are deleted from the waitlist, and you stop hearing from us. Under UK/EU GDPR you can also request a copy of what we hold before it goes.
Full details: Privacy Policy · Terms of Service · Security & Trust
Asked before joining.
Anything else — contact@lumnya.ai. A human reads every email.
No. The waitlist is free and unbinding. When your invite arrives you choose whether to install; during the private beta there is no subscription at all — the whole product, free, with no monthly conversation limit and nothing to approve.
It confirms the basics you already submitted — that the store URL is right, your platform, and when you'd want access — so your invite wave is correct. It identifies itself as an automated assistant at the start, and if you'd rather not talk to it, say so and it ends the call.
The phone number is part of how we prepare access during the beta, but you can decline the call when it comes — declining does not remove you from the waitlist. You can also write to contact@lumnya.ai and ask us to contact you by email only.
Shopify stores of any size. We prioritize stores with active traffic so the feedback loop is real — that's what the monthly-orders question is for.
Email contact@lumnya.ai with the address you signed up with. We delete your waitlist record — email, phone, and form details — and confirm back to you, normally within days, at most within one month as the Privacy Policy commits.