One platform that sells, operates, and remembers.
Not a feature bolted onto your store — a system. Up front it talks to shoppers, in back it watches your data, and in the middle you stay in charge.
Up front, the Customer AI talks to shoppers. In back, the Agent Workforce scans your data and proposes actions. Lumnya sits in the middle, where you ask and approve. Underneath, Agent Memory stores what's learned — and a multi-model engine routes each task.
Four pillars
The system, piece by piece.
Customer AI
The storefront assistant that sells and supports — 24/7, multilingual, grounded in your policies.
Lumnya — your manager
Ask in plain language, get answers from live data, and approve the actions that matter.
The Agent Workforce
Specialist agents that scan your store on a schedule and propose what to do next.
Agent Memory
Private notebooks, shared verified facts, and a fresh snapshot — intelligence that compounds.
The engine
The right brain for every task.
Fast models for routine work; stronger models for revenue-critical moments — checkout, cancellations, returns; the most capable for high-stakes reasoning. Speed where it's cheap, depth where it matters.
multi-model engine
The operating loop
Recommend. Approve. Act. Remember.
The rhythm of running a store on Lumnya — and each cycle makes the next recommendation better.
Recommend
Agents scan your data and open recommendations with the reasoning attached.
Approve
You see the exact change — price, refund, email — and give the yes.
Act
Lumnya executes inside your store and confirms what happened.
Remember
The outcome is written to memory, so the next call is sharper.
Built on trust
Powerful, and always in your control.
Who it's for
Built for growing stores, not 40-person ops teams.
SMB and mid-market Shopify merchants who need leverage, not another dashboard to babysit.
Private beta
Explore the platform piece by piece.
Start where your customers are — the front of house.