A salesperson and a support rep, on every page, all night.
Instant, on-brand help that moves the sale forward — in your customer's language, grounded in your policies.
It sells
Turns questions into orders.
It supports
Resolves the ticket instead of deflecting it.
Smart about when & how
Memory, timing, and judgment, built in.
Aurora Supply
Customer AI · online
Do you have this in medium? I need it by Friday.
Yes — 3 left in Medium, and express delivery lands Thursday. Want me to build the order?
Nordic Hoodie — M
€64 · express by Thu
grounded in your policies · escalates to a human when it should
Proactive engagement
Helps at the right moment — not with a random pop-up.
A behavioral engine reads signals like time on page, scroll depth, and exit intent, then surfaces a timely offer or a cart-recovery nudge. Engagement is tracked, so it gets smarter — not noisier.
Behavioral engine
on-page signalsTime on page94s on /snowboards
Scroll depth82% — reading reviews
Exit intentcursor heading to close
Nudge: “Still deciding on the Oxygen Pro? It ships free this week — want a size check?”
engagement tracked — it gets smarter, not noisier
Languages
Speaks your customer's language — and stays in it.
English, Greek, and German out of the box, with more on the roadmap. Lumnya detects the shopper's language automatically.
Quality & feedback loop
Gets better with every conversation.
Post-chat satisfaction ratings, per-message thumbs up/down, and automatic escalation when the AI’s own confidence drops — so issues surface early and quality climbs.
Always in your control
Your rules, your voice, your guardrails.
You set personality, maximum discount, escalation threshold, and the knowledge it can draw on. Lumnya won’t reveal internal discount tiers or invent facts it can’t back up.
Where it runs
Designed in Widget Studio, live on your storefront.
Configure appearance, tone, and behavior, preview it, and publish to your storefront — no theme surgery.
Widget Studio
preview → publishPrivate beta
Put a closer on every page of your store.
Join the private beta and be first in line when Lumnya opens to your store.